DELIVERY DELAY NOTICE

Please note that orders placed between 5 pm on 27th February and 5th March will be delayed and shipped from Friday 7th March. This is due to our annual stock take. We appreciate your understanding during this brief interruption and apologise for any inconvenience caused. If you have any questions about your order, please contact us at hello@nationalgallery.org.uk.
 
Orders of Custom Prints, cushions and deckchairs are not affected and will be shipped as normal.

IMPORTANT NOTICE FOR FATHER'S DAY ORDERS

To ensure your gifts arrive in time for Father's Day, please place your orders by 10th June. Orders placed after this date may not arrive in time for the celebration. Thank you for supporting the National Gallery.

Contents

UK and international delivery

International delivery countries

Custom prints

Cushions and lampshades

Deck chairs, epic posters and heni prints

Gift cards

Click and collect

EEA countries delivery notice

UK and international delivery

*Free delivery excludes custom prints, heni prints, epic posters, cushions, lampshades and deck chairs which are dispatched from our suppliers.

International delivery countries

Delivery time

We aim to make delivery within 15 working days, however delivery times may vary by destination. Please note our couriers cannot deliver to PO boxes. For more information see our Frequently Asked Questions or contact our team for help.

Taxes and duties

International customers should be aware that taxes and duty charges are the responsibilty of the customer and/or recipient.

Restricted product

We may not be able to ship some products available on our website to territories outside of the UK because of international customs and product restrictions. If these products are attempted to be delivered in restricted areas, they may attract a duties charge, which is the responsibility of the customer. We reserve the right to decline a purchase request on selected items, and cancel your order with a full refund. Please check with your local customs office for a full list of restricted products and imports.

Resending orders

If you are concerned about the timely arrival of your order, please contact our team. Due to varying timescales for international customs procedures, if you do not receive your order within 30 days of the original dispatch date, we reserve the right to review the missing or delayed order on a case by case basis. 

Custom prints

Our customisable print products are sent directly from our partner. Therefore, these may arrive in separate parcels and are not included in our free delivery over £50 offer.

*costs are estimates and may vary based on destination and weight.

These delivery times are due to the assembly time of this product.

Cushions and lampshades

Cushions and lampshade products are sent directly from our partner. Therefore, these may arrive in separate parcels and are not included in our free delivery over £50 offer. Cushions and lampshades are delivered within 5 working days and can only be sent to customers in the UK.

Deck chairs and epic posters

These products may arrive in separate parcels and are not included in our free delivery over £50 offer. Due to the size of this product, we strongly recommend that you enter an address where there will always be someone present to receive the delivery, in order to ensure safe arrival.

The delivery times for these products are approximately 5-7 working days. The deck chairs are only available to the UK.

Deck chair shipping pricing

Because of recent increases to international delivery pricing for larger items like deck chairs, the delivery price displayed at checkout is an estimate and may be subject to change. We will contact you if your address is subject to a surcharge. Please contact our team if you have any questions or would like a delivery cost estimate prior to ordering.

Gifts cards

Gift card will be sent to the recipient by email at the time of order. More information can be found on our Frequently Asked Questions or Terms and Conditions pages.

Click & collect

IMPORTANT NOTICE

Our click and collect service is only available for items bought with Gallery tickets through our Gallery website. Our click and collect service for all other items bought through our Online Shop is currently unavailable while we improve this service.

EEA countries delivery notice

IMPORTANT NOTICE

Due to the changes with the UK leaving the European Union, we are temporarily unable to deliver to countries within the EEA. We are sorry for any inconvenience caused. If you have any questions, please contact us and we'll be happy to help.

We are temporarily unable to deliver to the following countries: