Delivery Information

Delivery shall be made to the delivery address supplied by you at the time of ordering. While we endeavour to deliver within the times specified, any times quoted for delivery are approximate only and we shall not be liable for any delay in delivery of the goods howsoever caused.

Christmas Delivery - Last Order Dates

Standard Delivery	Last Order Date
United Kingdom	18th December
Africa, Middle East, Caribbean, Central America, South America	1st December
Japan, China, Hong Kong, India, South Korea, Singapore	4th December
New Zealand, Australia	8th December
USA, Canada	8th December
Switzerland	11th December

Custom Art Prints	Last Order Date
United Kingdom - Unframed	10th December
United Kingdom - Framed	10th December
International - Unframed	3rd December
International - Framed	26th November

Personalised Greetings Cards	Last Order Date
United Kingdom	14th December
International	7th December

Cushions and Deck Chairs	Last Order Date
United Kingdom - Cushions	17th December
United Kingdom - Deck Chairs	17th December
International - Cushions	17th December

UK Delivery

Enjoy Free UK Delivery* on orders over £50. Cost for standard UK delivery will be calculated at checkout.

We aim to deliver goods within 5 working days of the order being placed. Made-to-order products such as prints and personalised greeting cards may take up to 15 working days.

*Free UK Delivery excludes Custom Prints, Personalised Greetings Cards, Heni Prints, Epic Posters, Cushions, Lampshades and Deck Chairs that are dispatched from our suppliers and have a separate delivery charge.

Click & Collect

Important Notice: Our Click and Collect service is only available for items bought with Gallery tickets through our Gallery website. Our Click and Collect service for all other items bought through our Online Shop is currently unavailable while we improve this service.

Click & Collect is a free, next-day delivery to store service. Orders will be available for collection from the Getty shop only (Opening Hours: Daily 10 a.m. – 5:45 p.m. and Friday 10 a.m. – 8:45 p.m.)

Orders placed before 5 p.m. will be ready for collection from 10 a.m. the next day. Orders placed after 5 p.m. will be ready for collection from 2 p.m. the next day. When collecting your order, please ensure you bring a valid photo ID along with a copy of your order. We will accept a printed copy or you can show us a copy of the email confirmation on your phone or tablet. If you are unable to collect your order within 15 days of purchase, we will return the product to inventory. After this time, you may still collect your order if available stock exists, or we will refund your order on furnishing your receipt. You may also contact the Customer Services team on 0207 747 2870 to request a refund at any time, or to extend the amount of time you would like us to hold your purchase, if reasonably practical.

Click & Collect might not be available for all products available for purchase on https://shop.nationalgallery.org.uk. Some products may be available for home delivery only. You will also see ‘Click & Collect’ icon on the Basket page next to products where the service is available. Please note: mixed basket service is not available at this time i.e. a single order with some product via Click and Collect and some for home delivery. You will need to place two separate orders if you wish to purchase items that require two separate delivery services.

In the unlikely event the item(s) you ordered is not available, we will contact you immediately. If you have any concerns regarding your order or require more information on this service, please contact our Customer Services team on 0207 747 2870.

Promotions

Members Shopping Week 20% off - 27 November to 3 December

*Terms and Conditions: This offer is available to National Gallery Members in-store and online at https://shop.nationalgallery.org.uk/. To redeem this offer in-store, please show your Membership card at the till. To redeem this offer online, login as a Member and the discount will be automatically applied at the checkout page. This discount excludes postage and packaging, shipping and stamps, Heni prints, gift vouchers, additional Membership, exhibition tickets, Member tickets, audio guides and cannot be used in conjunction with any other price offers, promotions or previously purchased merchandise. This offer is valid on orders placed from 27/11/2023 12:00 pm GMT to 11:59 pm GMT on 03/12/2023

Members’ 10% Shop Discount

*Terms and Conditions: This offer is available to National Gallery Members and is available in-store and online at https://shop.nationalgallery.org.uk/. To redeem this offer, sign in as a Member and the discount will be automatically applied at the checkout page. This discount excludes postage and packaging, shipping and stamps, Peter Layton vases, Heni prints, giftcards, additional Membership, exhibition tickets, Member tickets, audio guides and cannot be used in conjunction with any other price offer or promotion or previously purchased merchandise.

Buy any gift membership and enjoy 10% off other items in your basket

*Terms and Conditions: Buy any gift membership online at https://shop.nationalgallery.org.uk/ and get 10% off other additional items in your basket. To redeem this offer, simply add a gift membership to your basket and the discount will automatically be applied at the checkout page. This discount excludes Gift Membership, Membership, exhibition tickets, Member tickets, audio guides, postage and packaging, shipping and stamps, Peter Layton vases, Heni prints, giftcards, and cannot be used in conjunction with any other price offer or promotion or previously purchased merchandise. This offer is valid from 01/12/2023 at 00.00 am GMT. This offer cannot be used on previously purchased merchandise.

Buy 1 Get 1 Free on Christmas Cards

*Terms and Conditions: Buy 1 and Get 1 Free Christmas Card pack online at https://shop.nationalgallery.org.uk/christmas-shop/christmas-cards.html. To redeem this offer, simply add 2 Christmas Card packs to your basket and the discount will automatically be applied at the checkout page or at the shop tills. This offer is valid from 27/11/2023 at 00.00 am GMT while stocks last. This offer cannot be used on previously purchased merchandise.

ACE Museum Shop Sunday 10% off

*Terms and Conditions: This offer is valid from 00:00 am GMT 26th November 2023 to 23:59pm GMT 26th November 2023. Use code NGMSS2023 at checkout. This discount code is only valid online at https://shop.nationalgallery.org.uk/ and excludes the following: Peter Layton, HENI prints, postage, packaging, shipping, gift cards, stamps, any existing promotions and discounts, third-party products and other selected items. This promotion is not applicable to previously purchased merchandise.

New Subscribers Welcome Offer – 10% off your first order

*Terms and Conditions: This offer is available exclusively to new email newsletter subscribers and applies to their first purchase from our online shop https://shop.nationalgallery.org.uk/. To redeem the discount, simply proceed to checkout while logged in and the discount will apply automatically.

The promotional code will be displayed on your screen when you sign up, and emailed directly to you. This discount excludes postage and packaging, shipping and stamps, Heni prints, gift cards, Peter Layton vases and sale items and cannot be used in conjunction with any other offer, promotion or previously purchased merchandise. This offer is valid on your first order.

Art Posters - 3 for 2 Offer

*Terms and Conditions: This offer is available in-store and online and applies to our range of £15 art posters: https://shop.nationalgallery.org.uk/prints-posters/posters.html

Products Posters included in this offer are: Whistlejacket Poster, Van Gogh's Chair Poster, A Wheatfield, with Cypresses Poster, Sunflowers Poster, The Burlington House Cartoon Poster, The Thames below Westminster Poster, Bathers at La Grenouillère Poster, The Fighting Temeraire Poster.

To redeem this offer, simply add any multiples of 3 art posters to the basket and the discount will automatically be applied at the checkout page. This offer is valid on orders placed from 22/11/2023 at 12.00 pm GMT while stocks last. The promotion is activated by multiples of three only. This offer cannot be used in conjunction with any other offer, discount or previously purchased merchandise.

Frans Hals Catalogue and Postcard Pack Special Offer – £5 off

*Terms and Conditions: This offer is available in-store and online. To redeem this offer, simply add a Frans Hals Exhibition Catalogue together with a Frans Hals Postcard Book to the basket and the £5.00 discount will automatically be applied at the checkout page. This offer is valid on orders placed from 14/11/2023 at 00.00 am GMT while stocks last. This offer cannot be used in conjunction with any other offer, discount or previously purchased merchandise.

Frans Hals unframed mini-print – 2 for £6 offer

*Terms and Conditions: This offer is available in-store and online and applies to unframed mini-prints purchased from our Frans Hals exhibition range: https://shop.nationalgallery.org.uk/exhibition-ranges/current-exhibitions/frans-hals-exhibition-range.html

Product included in this offer are: Boy with a flute Mini Print, Portrait of Michiel de Wael Mini Print, The Laughing Cavalier Mini Print, The Lute Player Mini Print, The Meagre Company Mini Print, Portrait of Isaac Abrahamsz Massa Mini Print, Banquet of the Officers of the St George Civic Guard Mini Print, Young Man holding a Skull (Vanitas) Mini Print.

To redeem this offer, simply add any multiples of 2 unframed mini-prints from our Frans Hals exhibition range to the basket and the discount will automatically be applied at the checkout page. This offer is valid on orders placed from 29/11/2023 at 00.00 am GMT while stocks last. The promotion is activated by multiples of two only. This offer cannot be used in conjunction with any other offer, discount or previously purchased merchandise.

The Linbury Lecture – 2 for £15

Terms and Conditions: This offer is available to all visitors and is available in-store and online at https://shop.nationalgallery.org.uk/ To redeem this offer, add two The Linbury Lecture products to basket and the discount will be automatically applied at the checkout page. The promotion is activated by multiples of two only. This discount excludes postage, packaging and shipping.

Gift Cards

The Gift Card can be redeemed Online for merchandise only. Purchases of tickets, membership, food and beverage, or on location at the National Gallery, cannot be made with a Gift Card. Gift Cards cannot be redeemed for cash. Gift Cards are valid for two years from the date of purchase.

International Delivery

EUROPEAN ORDERS NOTICE
Due to the changes with the UK leaving the European Union, we are temporarily unable to deliver to countries within the EEA. We are sorry for any inconvenience caused. If you have any questions, please email at online@nationalgallery.org.uk and we'll be happy to help.

DELIVERY NOTICE
Delivery times vary depending on the destination, but we endeavour to have them delivered within 10 days of the order. Made to order products such as prints and personalised greeting cards may take up to 21 days. We strongly recommend that you propose an address (such as a work address) where there will always be someone present to receive the delivery. Please note our couriers cannot deliver to PO boxes.

Restricted Product
Due to international customs and product restrictions, we may not be able to ship some products available on our website to territories outside of the UK. If these products are attempted to be delivered in restricted areas, they may attract a duties charge, which is the responsibility of the customer. We reserve the right to decline a purchase request on selected items, and cancel your order with a full refund. Please check with your local customs office for a full list of restricted products and imports.

Resending of Orders
Due to varying timescales for international customs procedures, if you do not receive your order within 30 days of the original dispatch date, we reserve the right to review the missing or delayed order on a case by case basis.

Deck Chair Orders
Due to recent increases in international delivery pricing for larger items like deck chairs, the delivery price displayed at checkout is an estimate and may be subject to change. We will contact you if your address is subject to a surcharge. Please call customer service on +4420 7747 2870 or email us at online@nationalgallery.org.uk if you have any questions or would like a delivery cost estimate prior to ordering.

We Ship to Over 90 International Destinations

Andorra	China	Guinea	Macedonia	Nepal	Samoa	Togo
Argentina	Costa Rica	Haiti	Madagascar	New Zealand	San Marino	Tonga
Aruba	Cuba	Honduras	Malawi	Nigeria	Saudi Arabia	Trinidad And Tobago
Australia	Dominica	Hong Kong	Malaysia	Oman	Senegal	Tunisia
Bahamas	Dominican Republic	India	Maldives	Pakistan	Singapore	Turkey
Barbados	Ecuador	Indonesia	Mali	Panama	Somalia	Ukraine
Belarus	Egypt	Israel	Mauritius	Papua New Guinea	South Africa	United Arab Emirates
Belize	Falkland Islands	Jamaica	Mexico	Paraguay	Sri Lanka	United States
Bermuda	Fiji	Japan	Moldova	Peru	St. Helena	Uruguay
Brazil	Georgia	Kazakhstan	Monaco	Philippines	Sudan	Venezuela
Cameroon	Ghana	Kenya	Mongolia	Puerto Rico	Swaziland	Yemen
Canada	Gibraltar	South Korea	Montenegro	Qatar	Switzerland
Chile	Grenada	Liberia	Morocco	Saint Lucia	Thailand

Due the changes with the UK leaving the European Union we are temporarily unable to deliver to the following countries

Austria	Czech Republic	Germany	Italy	Malta	Romania
Belgium	Denmark	Greece	Latvia	Netherlands	Slovakia
Bulgaria	Estonia	Hungary	Liechtenstein	Norway	Slovenia
Croatia	Finland	Iceland	Lithuania	Poland	Spain
Cyprus	France	Ireland	Luxembourg	Portugal	Sweden

Wines and Champagnes

All wine and champagne orders are delivered via a courier service. Delivery requires a signatory upon receipt that must be signed for by an adult aged 18 years or over.

Returns

When you return goods to us:

Because you have cancelled the contract between us within the fourteen-day cooling-off period described above, we will process the refund due to you as soon as possible and, in any case, within 14 days of the day you have given notice of your cancellation. In this case, we will refund the price of the goods in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us.
Because the goods supplied are defective, we will first examine the returned goods in order to assess your entitlement to a refund. If we agree that the goods are defective, you will either be refunded in full (including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us) within 14 days of receipt of the returned goods, or we will replace the goods free of charge (in which case we will refund your reasonable costs in returning the goods to us). We shall have no further liability to you once you have been so refunded or the goods in question have been replaced. If you do not notify National Gallery Global Limited of a defect in any goods, National Gallery Global Limited shall have no liability for any defects and you shall be bound to pay for the goods.
For any other reason, National Gallery Global Limitedwill refund the value of the goods supplied or exchange the goods in question, provided that they are returned to National Gallery Global Limited in their original, undamaged packaging within 14 days of delivery. If we find that the goods have not been returned to us in fully resaleable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. If the value of the goods is to be refunded, we will also refund the standard delivery charge made on orders if the goods are returned to us within 14 days of receipt. If the value of the goods is to be refunded but an order is returned to us after 14 days from the day of receipt, then we will refund the delivery charge only if the goods supplied were incorrect. If applicable, National Gallery Global Limited will repay you the value of the goods within 14 days from receipt of the returned goods without any further charge to you except the direct cost of returning the goods.

Any goods to be returned must be returned, along with their original invoice, to the address specified on the invoice for the goods. Returned goods should be sent by recorded delivery.

Our usual refund policy does not apply to made-to-order goods such as prints and personalised greetings cards, which cannot be returned or exchanged unless faulty. Please visit our Terms and Conditions page for return conditions for Set day delivery products of flowers and wine.

In some cases National Gallery Global Limited may require you to return defective goods to National Gallery Global Limited at its cost.