Delivery Information

Delivery shall be made to the delivery address supplied by you at the time of ordering. While we endeavour to deliver within the times specified, any times quoted for delivery are approximate only and we shall not be liable for any delay in delivery of the goods howsoever caused.

UK Delivery

Enjoy Free UK Delivery* on orders over £50. The cost for standard UK delivery will be calculated at checkout.

We aim to deliver goods within 5 working days of the order being placed. Made-to-order products such as prints and personalised greeting cards may take up to 15 working days.

*Free UK Delivery excludes Custom Prints, Personalised Greetings Cards, Heni Prints, Epic Posters, Cushions, Lampshades and Deck Chairs that are dispatched from our suppliers and have a separate delivery charge.

Click & Collect

IMPORTANT NOTICE

Our Click and Collect service is only available for items bought with Gallery tickets through our Gallery website. Our Click and Collect service for all other items bought through our Online Shop is currently unavailable while we improve this service.

Gift Cards

Gift card will be sent to the recipient by email at the time of order. More information can be found on our Frequently Asked Questions and Terms and Conditions pages.

International Delivery

EUROPEAN ORDERS NOTICE
Due to the changes with the UK leaving the European Union, we are temporarily unable to deliver to countries within the EEA. We are sorry for any inconvenience caused. If you have any questions, please email at online@nationalgallery.org.uk and we'll be happy to help.

DELIVERY NOTICE
Delivery times vary depending on the destination, but we endeavour to have them delivered within 10 days of the order. Made to order products such as prints and personalised greeting cards may take up to 21 days. We strongly recommend that you propose an address (such as a work address) where there will always be someone present to receive the delivery. Please note our couriers cannot deliver to PO boxes.

Restricted Product
Due to international customs and product restrictions, we may not be able to ship some products available on our website to territories outside of the UK. If these products are attempted to be delivered in restricted areas, they may attract a duties charge, which is the responsibility of the customer. We reserve the right to decline a purchase request on selected items, and cancel your order with a full refund. Please check with your local customs office for a full list of restricted products and imports.

Resending of Orders
Due to varying timescales for international customs procedures, if you do not receive your order within 30 days of the original dispatch date, we reserve the right to review the missing or delayed order on a case by case basis.

Deck Chair Orders
Due to recent increases in international delivery pricing for larger items like deck chairs, the delivery price displayed at checkout is an estimate and may be subject to change. We will contact you if your address is subject to a surcharge. Please call customer service on +4420 7747 2870 or email us at online@nationalgallery.org.uk if you have any questions or would like a delivery cost estimate prior to ordering.

We Ship to Over 90 International Destinations

Andorra	China	Guinea	Macedonia	Nepal	Samoa	Togo
Argentina	Costa Rica	Haiti	Madagascar	New Zealand	San Marino	Tonga
Aruba	Cuba	Honduras	Malawi	Nigeria	Saudi Arabia	Trinidad And Tobago
Australia	Dominica	Hong Kong	Malaysia	Oman	Senegal	Tunisia
Bahamas	Dominican Republic	India	Maldives	Pakistan	Singapore	Turkey
Barbados	Ecuador	Indonesia	Mali	Panama	Somalia	Ukraine
Belarus	Egypt	Israel	Mauritius	Papua New Guinea	South Africa	United Arab Emirates
Belize	Falkland Islands	Jamaica	Mexico	Paraguay	Sri Lanka	United States
Bermuda	Fiji	Japan	Moldova	Peru	St. Helena	Uruguay
Brazil	Georgia	Kazakhstan	Monaco	Philippines	Sudan	Venezuela
Cameroon	Ghana	Kenya	Mongolia	Puerto Rico	Swaziland	Yemen
Canada	Gibraltar	South Korea	Montenegro	Qatar	Switzerland
Chile	Grenada	Liberia	Morocco	Saint Lucia	Thailand

Due the changes with the UK leaving the European Union we are temporarily unable to deliver to the following countries

Austria	Czech Republic	Germany	Italy	Malta	Romania
Belgium	Denmark	Greece	Latvia	Netherlands	Slovakia
Bulgaria	Estonia	Hungary	Liechtenstein	Norway	Slovenia
Croatia	Finland	Iceland	Lithuania	Poland	Spain
Cyprus	France	Ireland	Luxembourg	Portugal	Sweden

Wines and Champagnes

All wine and champagne orders are delivered via a courier service. Delivery requires a signatory upon receipt that must be signed for by an adult aged 18 years or over.