Return Information

If for any reason you’re not satisfied with your order we will gladly offer you a refund within 14 days of receiving your order. For orders of custom prints, deck chairs, Heni prints, Epic posters or cushions; we cannot accept returns or cancellations once payment has been made.

If there is a problem with an item you've ordered, such as damages or an incorrect item, please let us know immediately by contacting our team.

How to return

To ensure a fast return, please notify our team then return the item(s) with a copy of your order confirmation to:


Online Returns  

The National Gallery 

Trafalgar Square  




Once we’ve received the return with a copy of your order confirmation, we will process your refund within 5 working days. Please make sure you return the item in pristine condition, and in its original packaging. 

Find more information about returns check out our Terms and Conditions page or contact us.